Shipping & Returns Policy

1. Dispatch & Cut-Off Times

• Orders placed by 2 pm (Mon–Friday) are usually dispatched same day via next‑working‑day courier (Mondays can be very busy due to the weekend orders, so it is possible for some orders to roll over to Tuesday).
• Friday orders (post‑2 pm) are dispatched on Monday, arriving Tuesday, excluding bank holidays.
• Business hours: Monday–Friday, 9 am–5.30pm.
• We continue to pack orders, even after 2pm before the courier arrives so you may be surprised to get your order earlier than expected.

2. Delivery Services & Options

• Standard service is next‑working‑day delivery across mainland UK.
• Smaller orders, especially orders for Thursday after 2pm & Friday, may be sent by Royal Mail so they may arrive on Saturday, we do try our best to deliver asap.

3. Pricing

• All orders incur a £5.95 shipping charge at checkout.
• All prices exclude VAT at 20%.
• The real cost of delivery is often far greater, especially with multiple packages).

4. Surcharges & Remote Areas

• Extra charges and expected transit delays apply to addresses outside mainland UK, such as the Scottish Highlands, Northern Ireland, Southern Ireland, Channel Islands, Isles of Wight/Man, Scilly Isles.
• Specific postcode ranges apply (e.g., IV, KW, PA20–PA78, PH4–PH50, HS, ZE, IM, BT, the website should block any excess delivery areas. - E&OE); please call or email for precise quotes.
• Delivery to offshore UK may take 3–5 working days and will incur additional fees.
• We do not deliver to Norther Ireland or the Republic of Ireland.

5. Tracking & Communications

• You’ll receive dispatch confirmation and a tracking reference via email. Order statuses may be checked online via the provided tracking number.
• Signature is required upon delivery, ensure someone is present to accept the delivery.
• Delivery Instructions, your instructions mean you take responsibility for the safety of goods left at your property.
• If delivery is missed, the courier will make a redelivery attempt (usually the following day) or hold the parcel for collection or to arrange redelivery, please contact Customer Services.

6. Risk & Ownership

• Risk transfers to the buyer once delivery is made or attempted if the buyer isn’t available.
• Title (ownership) does not pass until full payment, including VAT and carriage is received.
• Including, left by your instructions, the transfer of ownership is to the customer.

7. Delays & Liability

• Delivery times are estimates; Storage & Removal Boxes is not liable for delays due to causes beyond its control such as weather, courier issues, vehicle breakdowns/ accidents, excess traffic problems or strikes.

8. Returns & Cancellations

• Stock items can be cancelled or returned within 14 days from delivery for a full refund of the goods value, a credit or exchange. Returns must be authorised by Customer Service.
  • Return shipping costs are borne by the buyer unless items are faulty or sent incorrectly.
• Non‑stock items (e.g., bespoke boxes are manufactured) cannot be returned once the order is confirmed, unless their manufacture can be stopped.
• Returned goods must be unopened, unused, re‑saleable and securely packaged, otherwise, credit may be withheld for re‑packaging or damage.
• Faulty or damaged items should be reported within 3 days of delivery and will be collected and replaced or refunded at no extra cost.

9. Claims & Inspection

• Notify any missing or damaged items within 3 working days, where possible signing the delivery paperwork to specify “Goods damaged” or “Goods received short” will expedite any issues.
• Claims for hidden defects must be made within 14 days of discovery, but no later than 30 days after delivery.
• Storage & Removal Boxes, reserves the right to inspect any returned items and decide on repair, replacement or refund.

10. Contact & Support

• For shipping enquiries, tracking updates, returns or quotes for remote addresses or upgraded services, contact Customer Services at:
  • Phone: 0121 794 9598 (Mon–Fri, 9 am–5:30 pm)
  • Email [email protected]
• For sales/ bulk account queries, please contact the dedicated sales email addresses listed on our Contact page.

Summary
Storage & Removal Boxes offers fast, reliable next working day dispatch & delivery for mainland UK orders placed by 2 pm, but we do continue packing orders up to the point the courier arrives to collect. All orders include tracking and require a signature on delivery. Liability and ownership terms are clearly stated and customer support is readily available for any queries or specialised requests.